Summary

1-Front Desk Associate (Golden Grill Hotel Rawalpindi,Pakistan Dec 2017 - Jun 2019) 


2- Visa Processing Officer (Ibn-e-Batuta Enterprises (1st Nov 2012 to 29 sep 17)

3- Car Rental Agent (Esteem Car Rental services(1st Jan 2010 to 28th march 2011)

4- Internship I.T Department(May 16, 2011 – June 5, 2012)Transworld Associates (Pvt) Limited F6-2 Islamabad.

Experience

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Front Desk Associate
Golden Grill Hotel
Dec 2017 - Jun 2019 | Rawalpindi, Pakistan

Major Responsibilities

*Welcoming guests on arrival and providing information regarding availability, room Types and rates
*Responding to guest inquiries and in a timely, friendly and efficient manner
*Processing visitor check-in and checkout information at hotels
*Informing guests of all available services and amenities
* Resolving guest issues/complaints
*Building positive relationships and communicating well to guest
*Assisted guests over the phone in booking reservations and making online payments
*Review account information and charges with guests during check-out

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Visa Processing Officer
Ibn-e-Batuta Enterprises
Nov 2012 - Sep 2017 | Rawalpindi, Pakistan

Major Responsibilities:

Supervising the visa processing unit and ensure each process complete accurately efficiently and on time
1- Preparing Visas Permission For Approval from the Corporate of Emigrants
2-Maintaining complete record of required and received documents for Visa Processing of Selected candidates
3-Preparing Complete file of Selected Candidates for Visa Processing From Embassy
3-Insurance and Protector of Candidates After Visa Stamped
4-Seat Confirmation & Travel Arrangments

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Customer Services, Support And Sales
Ibn-e-batuta enterprises
Nov 2012 - Sep 2017 | Rawalpindi, Pakistan

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I.T Internship
Transworld Associates (Pvt) Limited
May 2011 - Jun 2012 | Islamabad, Pakistan

• Respond to user requests for service, troubleshoot problems and help develop
Solutions
• Assist in performing hardware and software installation procedures.
• Provide support in diagnosing hardware and software issues and troubleshooting
Activities
• Take user support requests and take measures to fulfill requests.
• Troubleshooting equipment such as printers, scanners and other peripherals.
• Monitor antivirus software and updates and repair computers infected with spyware,
Adware and/or viruses
• Record activities, solutions and other responses to request for service
• Assist in maintaining inventory records and documentation for equipment.
• Perform minor repairs to equipment and arrange for other servicing needs.
• Provide user training for basic hardware and software use
• Maintains open communication and positive working relationship with staff
• Assist in gathering user requirements and developing appropriate reports for IT
Professionals

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Car Rental Agent
Esteem Rent A Car
Jan 2010 - Mar 2011 | Islamabad, Pakistan

Major Responsibilities:

• Assisting customers by finding out their needs then providing quotes and booking
Reservations both at the counter and over the phone
• dealing with customer inquiries about the availability and cost of vehicles
• Taking bookings and explaining the terms of rental or leasing agreements
• completing paperwork with the customer and taking payments
• Showing customers to their vehicle and pointing out any bumps scrapes or special
Features
• Checking mileage and inspecting for damage when vehicles are returned
• Providing ongoing service and sales support, when we deal with regular business
Leasing Accounts
• Gathered market intelligence on competitors\' activities.
• Ensure cleanliness of vehicle, driver uniform

Education

Rawalpindi Swedish Institute of Technology D-324 Commercial Marker Sattelite Town Rawalpindi
Intermediate/A-Level, Intermediate in Computer Science, DAE( Computer Information Technology)‎
computer, business communication, Communication and Networking
Percentage 70%
2009

Skills

Expert computer skills
Expert Able to accept challenges
Expert Agile Scrum Testing
Expert Analytical Skills
Intermediate Branch Support.
Expert Business Dnvelopment
Expert Collections Handling
Expert Conservation Awareness
Expert Generate Trend Analysis
Expert Handling Assignments
Expert Lead in
Intermediate Marketing Skills
Expert Negotiation Skills
Expert Persuasive negotiation and motivation techniques
Expert Pricing Negotiation Skills
Expert Production Quality Monitoring
Expert Proficient in reading & writing English
Expert Quality Control Processes Command
Expert Quality Metrics
Expert Quality Packaging
Beginner Sweeping Knowledge
Intermediate كتابة إبداعية
Beginner Visa Processing
Intermediate علم الأشعة البعادي

Languages

Intermediate Punjabi
Intermediate English
Expert Urdu